Optimum - Helena-West Helena, Arkansas

Optimum en Helena-West Helena, AR

Optimum es una destacada empresa que ofrece servicios de cable, Internet y telefonía, ubicada en la dirección 528 Oakland Ave, Helena-West Helena, AR 72342, Estados Unidos. Con un teléfono de contacto de 866-950-3278 y una página web accesible aquí, Optimum se esfuerza por ofrecer una amplia variedad de servicios y facilidades a sus clientes.

Características y Especialidades

• Servicios de cable, Internet y telefonía.
• Amigable con la comunidad LGTBI+.
• Aparatos electrónicos disponibles.

Infraestructura y Comodidades

• Citas online disponibles.
• Servicios en las instalaciones.
• Acceso para sillas de ruedas.
• Aparcamiento adaptado para sillas de ruedas.

Opiniones y Puntuación Media

Según las valoraciones en Google My Business, Optimum cuenta con un total de 29 calificaciones. La puntuación media es de 3.3/5, lo cual indica que el negocio tiene espacio para mejorar en términos de la satisfacción de sus clientes. No obstante, algunos clientes mencionan la bendición de un ambiente mejorado y personal muy amable, lo que sugiere que hay aspectos positivos en su servicio.

👍 Opiniones de Optimum

Stephen W.

1/5

I pay well over $340 per month for cable and internet service and I can't get any service. I've called and chatted with technical support and yet no resolution. I've asked for supervisors and customer retention specialist and I was denied. I'm currently looking for another service.

martha C.

5/5

Today was my first time here in a while. I met the manager and she’s so sweet and It’s a better atmosphere. Friendly staff

Carly E.

1/5

Quite honestly the worst place I have ever been to, I have gone to this place everyday for a week and yet nothing has happened. They say "I don't know how to do anything but payments" then why are you working here.

Teresa S.

1/5

This place is a scam, my brother wanted internet for his apartment he got the $50 a month service but only paid that price once each month his bill kept going up first month's $50 plus taxes and fees normal 2nd $86 plus taxes and fees he paid it then they stop sending the bills but he still went to pay his bill next $ 143 plus tax and fees next $314 plus taxes a fees where all this coming from so he turned in box and end the service only to be cussed out and told to give them his checking and savings account information but he hung up on them and called me I'm call the bbb these are scammers

Mike C.

1/5

Got a friend signed up for service on 6/11/24 with service to start 6/13/24. Hook up went easy right on schedule. Got a bill to be paid on 7/11 we paid it then got another bill due 7/25. Two bills in less than a month. Then on 7/16 volume stopped working said change remote still no volume then they said change box. Now we have no picture. Set up fix date for 7/23. Got a call on 7/18 said they could come between 2-5 pm agreed that would be great. Then got another call at 4:30 said they couldn’t make it next available time 7/26. This lady is 75 years old her life is heartland and news. Now all she has is a puzzle book and got put on back burner because some tech could not get there. Optimum if your business practices are like this I pray God makes you all as miserable as she is

Kymmyster

1/5

This is the worst service ever I can’t believe I only have one choice for internet in this town. I work from home and I have been given three different dates for an installation. This is horrible service. Update still no internet installation surely this can’t be that bad of a service. I am in shock that this is the ONLY internet provider.

Jenn B.

1/5

I'm not sure where they get their customer satisfaction numbers from, but we sure aren't satisfied. When we first got our service, they rescheduled our install twice, then didn't even give us our phone number before the tech left. Great start, nothing but problems since. Three calls to get a working remote sent to us within 3 months of starting our service. And you don't dare use the home phone we pay for, because the connection probably won't last long enough to finish the call. Our internet went down in May, tech came out lickety split, found two breaks in the external cables. He put in a work order to have both fixed, and did a temp fix by running a line across our driveway. With the reassurance that the team would be back within a few days to perform a permanent solution, we were told to make as few trips up and down our driveway, to avoid driving over the cable as much as possible. The first team came out the following business day to fix one break (up on the pole). The second team finally showed up a month later, but didn't have the right equipment, so they told us they'd be back. TWO months later, we still had a cable across the surface of our driveway, and customer service tells me that I have to start all over with a new tech call, assures me that they'll have someone out that day (a Sunday), then.. Oops. No one's available (big shock). Let's schedule for Tuesday (4th of July? Really? Okay). 4th of July, voice mail from Optimum... oops, it's a holiday, we don't have anyone, please call us back during regular business hours. Called back, scheduled another appointment. Got a confirmation text with the date and time. Got a voicemail saying that they show the problem resolved. (Nope. Still have a cable across my driveway). Confirm appointment again. Morning of the appointment, text message - techs on his way, please have an adult present. Appointment time comes, goes, I call Optimum. The appointment has been rescheduled. Without talking to me. Talk to CSR, who tells me the appointment was never scheduled for the date and time I GOT 3 MESSAGES CONFIRMING. Got told the problem appears resolved. Asked to talk to a supervisor, get put on hold for 5 minutes. CSR comes back to tell me she's located a supervisor, and I'll be transferred shortly. My internet goes out. I don't get their call back. I don't seem to have an appointment anymore. I am paying $200 a month for unreliable service, and I have to wait to get some sort of billing credit until after THIS tech comes out, but they keep rescheduling, keep saying the problem is fixed. If you have an option to this company, use it. Or throw good money after bad, with zero compensation and ZERO customer service.

James T.

1/5

I recently became a customer and have only had the service for less than a month. Since April 13th my internet connection have been down. It all started when my next door neighbor got her optimum service installed. I politely informed the worker that we have the same service and when he drilled into the wall our internet had issues. He assured me he would tend to the issue after finishing his appointment but left and never came back. I have called numerous of times speaking to several different workers trying to resolve the matter. They appointed me 5 different appointments but NOBODY showed up.! The professionalism is extremely poor and lacking there of. The small time my internet was properly working everything was PERFECT! The internet service itself is not the problem but WEST HELENA ARKANSAS OPTIMUM TECHNICIAN WORKERS ARE! ALSO, I was told my appointment was canceled on 2 occasions because some workers put in the wrong work order! Then when they “try to expedite my appointment” a contractor Tech calls my phone hangs up in my face and then proceeds to decline any call back and ignore voicemails! I have already received a bill for 107 dollars that will not be paid because I HAVENT HAD THE PLEASURE TO EVEN USE THE INTERNET SERVICE THATS IM BEING CHARGED FOR! I would LOVE FOR THIS ISSUE TO BE FIXED IMMEDIATELY! Sincerely, A PAYING CONCERNED VERY FRUSTRATED CUSTOMER